pacu500 Casino & Sportsbook Data Care
This page describes what we collect when you use pacu500 and how we keep that data protected. We at pacu500 operate an online gaming and sportsbook service available where local law permits. Your account information, payment details, and activity records are central to how we serve you — and we take their security seriously.
We collect personal data only to verify your identity, process deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, settle withdrawals, and comply with applicable regulations. This policy sets out what we do with that data, who may access it, and what rights you have.
Our commitment is straightforward: we do not sell your data, we do not share it beyond what is necessary to operate your account, and we do not retain it longer than required by law or our own operational needs.
What We Collect on pacu500
We collect your email address, full name, date of birth, phone number, and identity document (national ID, passport, or driver's license) when you open an account. This is our Know Your Customer (KYC) process — it is required by law and protects both you and us.
When you deposit or withdraw, we record the payment method you use, the amount, the timestamp, and the status of the transaction. If you use QRIS for a scan-and-pay top-up, we log the QR code reference and the e-wallet or bank account it linked to. We do not store your full card number or e-wallet password.
We also collect your account activity: which games you play, your bet history, your win and loss records, and your login times and IP addresses. This helps us detect fraud, prevent account takeover, and comply with anti-money-laundering rules.
How We Use Your Data on pacu500
We use your identity information to verify that you are who you say you are and that you meet our age and jurisdiction requirements. We use your payment data to process deposits and withdrawals, reconcile transactions, and dispute chargebacks if they arise.
Your activity data helps us detect unusual patterns — for example, a withdrawal request from a new device or a sudden spike in betting. If we spot something suspicious, we may ask you to re-verify your account or temporarily hold a withdrawal pending review. This is a security measure, not a penalty.
We also use your data to send you account notifications: deposit confirmations, withdrawal status updates, password-reset links, and security alerts. You can manage your notification preferences in your account settings.
Third Parties and Data Processors
We share your data with payment processors — the banks and e-wallet providers that handle e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking transactions. These processors see only the information they need to complete your deposit or withdrawal.
We may also share data with compliance and fraud-prevention vendors, who help us detect money laundering and account abuse. These vendors operate under strict confidentiality agreements and do not use your data for any other purpose.
Our servers may sit outside your jurisdiction. If you are in Jakarta, Surabaya, Bandung, or another Indonesian city, your data may be processed in data centres in Southeast Asia or beyond. We apply the same security standards regardless of location.
Your Rights on pacu500
You have the right to request a copy of the personal data we hold about you. You can ask us to correct inaccurate information, delete data we no longer need, or restrict how we use it. To exercise these rights, contact our support team through your account or email us directly.
You can also withdraw consent for marketing emails at any time by clicking the unsubscribe link in any message we send. This does not affect transactional emails — we will still send you deposit confirmations, withdrawal updates, and security alerts.
If you believe we have mishandled your data, you have the right to lodge a complaint with your local data-protection authority.
Cookies and Tracking
We use cookies to keep you logged in, remember your preferences, and track how you use pacu500. These cookies help us improve the platform and detect fraud. Most are session cookies that expire when you close your browser.
You can disable cookies in your browser settings, but this may prevent you from logging in or using certain features. We do not use cookies to track you across other websites.
Contact pacu500
If you have questions about this privacy policy or how we handle your data, contact our support team. We are available in English and respond to inquiries subject to standard processing windows.
We update this policy from time to time. We notify you of material changes by email and in-app notice. Your continued use of pacu500 after an update means you accept the new terms.
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.